Contact Us

Thank you for choosing Velanorra.

Velanorra is owned and operated by Shenzhen Yunduan Youxuan Technology Co., Ltd.

Shenzhen Yunduan Youxuan Technology Co., Ltd. is the legal entity responsible for operating velanorra.com and providing customer support for purchases made through the Site.

We aim to make it easy for customers to obtain clear information and assistance before, during, and after a purchase.

For general questions regarding products, orders, shipping, payments, returns, or refunds, you may first review our FAQ and applicable store policies.

If you still need assistance, our customer support team is available to help.

Customer Support

Our team can assist with matters including:

  • Product information and product-related questions;
  • Order confirmation and order status;
  • Shipping, delivery, and tracking;
  • Payment and checkout inquiries;
  • Eligible order changes or cancellation requests;
  • Returns and refunds;
  • Damaged, defective, missing, or incorrect products; and
  • Other after-sales or store-related matters.

For customer service assistance, please contact:

Customer Support Email:
service@velanorra.com

Business Phone:
+86 755-2101-2250

Customer Service Hours:
9:00 AM–6:00 PM PDT

If your inquiry relates to an order you have already placed, please include your order number together with a brief description of your question or issue.

Providing these details will help our team locate the relevant order information and respond more efficiently.

Business Information

Brand Name:
Velanorra

Legal Company Name:
Shenzhen Yunduan Youxuan Technology Co., Ltd.

Website:
velanorra.com

Business Address:
Room 602, Environmental Protection Building, No. 4186 Longhua Renmin Road, Jinglong Community, Longhua Sub-district, Longhua District, Shenzhen, China

Customer Support Email:
service@velanorra.com

Business Phone:
+86 755-2101-2250

Customer Service Hours:
9:00 AM–6:00 PM PDT

Response Times

We make reasonable efforts to review and respond to customer inquiries as promptly as possible during our normal customer service hours.

Response times may occasionally be longer during weekends, public holidays, major promotional events, or periods of unusually high customer inquiry volume.

For order-related matters, providing your order number and relevant details can help us review your request more efficiently.

Velanorra is owned and operated by Shenzhen Yunduan Youxuan Technology Co., Ltd.