Privacy policy

Last Updated: September 7, 2026

About This Privacy Policy

Velanorra is owned and operated by Shenzhen Yunduan Youxuan Technology Co., Ltd.

Shenzhen Yunduan Youxuan Technology Co., Ltd. operates velanorra.com and is the legal entity responsible for the operation of the Site and the handling of personal information associated with the Site.

Velanorra operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Velanorra is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

References to “we,” “us,” or “our” in this Privacy Policy refer to Shenzhen Yunduan Youxuan Technology Co., Ltd.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, processing, and disclosure of information described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another individual.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to an individual.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:

Contact Details, including your name, address, billing address, shipping address, phone number, and email address.
Financial Information, including payment-card information, financial account information, transaction details, form of payment, payment confirmation, and other payment-related details.
Account Information, including your username, password, security questions, preferences, and settings.
Transaction Information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as previous transactions.
Communications With Us, including information you provide when communicating with us, such as when submitting a customer-support inquiry.
Device Information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide personal information.
Automatically through the Services, including from your device when you use our products or Services, visit the Site, or through cookies and similar technologies.
From our service providers, including when we engage service providers to enable technology or when they collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We may use personal information to provide the Services, including to:

Perform our contractual obligations;
Process payments;
Fulfill orders;
Remember customer preferences;
Send account-related notifications;
Process purchases, returns, exchanges, or other transactions;
Create, maintain, and manage customer accounts;
Arrange shipping and delivery;
Facilitate returns and exchanges;
Allow customers to submit reviews; and
Provide a more personalized shopping experience.

We may also use personal information to improve and tailor the Services.

Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and promotional purposes, including:

Sending marketing or promotional communications by email, SMS, or mail;
Displaying online advertisements for products or Services; and
Providing advertising based on products you previously purchased, viewed, or added to your cart and other interactions with the Services.

Security and Fraud Prevention

We may use personal information to:

Authenticate accounts;
Provide a secure payment and shopping experience;
Detect, investigate, or respond to potentially fraudulent, illegal, unsafe, or malicious activity;
Protect public safety where appropriate; and
Maintain the security of the Services.

If you register an account, you are responsible for keeping your account credentials secure.

We recommend that you do not share your username, password, or other login information with other individuals.

Communicating With You

We use personal information to provide customer support, respond to inquiries, provide effective Services, and maintain our business relationship with customers.

Legal Reasons

We may use personal information to:

Comply with applicable laws;
Respond to lawful legal processes;
Respond to requests from law enforcement or government authorities;
Investigate or participate in legal proceedings;
Address actual or potential disputes;
Investigate potential violations of our terms or policies; or
Enforce applicable terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy.

These parties may include:

Shopify;
Ecommerce and technology providers;
Payment processors;
Data analytics providers;
Customer-support providers;
Cloud-storage providers;
Shipping carriers;
Fulfillment providers;
Marketing and advertising partners;
Fraud-prevention and security providers; and
Other operational service providers.

We may also disclose personal information:

When you request or authorize us to do so;
Where necessary to deliver products;
Through social-media widgets or login integrations;
To affiliates or members of our corporate group;
In connection with a merger, acquisition, restructuring, bankruptcy, financing, or similar business transaction;
To comply with valid legal obligations or requests;
To enforce applicable terms or policies; or
To protect the Services, our rights, or the rights of customers and others.

Depending on where you live, you may have rights regarding certain uses or disclosures of personal information for targeted advertising or similar purposes.

Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve ecommerce services.

Information submitted through the Services may be transmitted to Shopify and other service providers that may be located in countries other than your country of residence.

We may also use certain Shopify features that incorporate information obtained from your interactions with our store, other merchants, and Shopify.

In certain circumstances, Shopify may be independently responsible for processing personal information, including responding to requests concerning privacy rights relating to Shopify's processing activities.

For more information about Shopify's privacy practices, please review:

https://www.shopify.com/legal/privacy/app-users

Shopify privacy controls may also be available at:

https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by independent third parties.

If you follow a link to a website that is not operated or controlled by us, you should review that third party's privacy, security, and other applicable policies.

We do not control and are not responsible for the privacy, security, accuracy, completeness, availability, or reliability of independent third-party websites or platforms.

Information you provide through public or semi-public areas, including third-party social-networking platforms, may also be visible to other users and may be handled by those third parties according to their own policies.

The inclusion of a third-party link does not necessarily mean that Velanorra endorses that third party, its content, products, or services.

Children's Data

The Services are not intended for use by children below the applicable legal age in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has improperly provided personal information to us, please contact us using the information provided below.

As of the effective date of this Privacy Policy, we are not aware that we knowingly “sell” or “share,” as those terms may be defined by applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

No security measure is perfect or completely impenetrable, and we cannot guarantee absolute security.

Information transmitted through the internet may be exposed to risks while in transit.

We recommend that customers avoid using unsecured communication channels to send sensitive or confidential information.

The length of time we retain personal information depends on factors including whether the information is needed to:

Maintain customer accounts;
Provide Services;
Complete transactions;
Maintain financial or business records;
Provide customer support;
Comply with legal obligations;
Resolve disputes;
Prevent fraud; or
Enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, applicable privacy laws may provide some or all of the following rights.

These rights are not absolute and may apply only in certain circumstances.

Right to Access or Know

You may have the right to request access to personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information we maintain about you.

Right to Correct

You may have the right to request correction of inaccurate personal information we maintain about you.

Right to Data Portability

You may have the right to receive a copy of certain personal information we maintain about you and, in some circumstances, request that the information be transferred to a third party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of personal information or processing considered targeted advertising under applicable privacy laws.

Where privacy preference controls are available through the Site, you may use those controls to submit applicable requests.

If you visit the Site with a recognized Global Privacy Control (“GPC”) signal enabled, we may treat that signal as an applicable opt-out request where required by law and technically supported.

If the device sending the signal can be associated with a Shopify account, the request may also be applied to that account where supported.

Other Do Not Track signals may not be recognized where no applicable legal or technical standard requires a response.

Managing Communication Preferences

We may send promotional emails where permitted by law.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

If you unsubscribe, we may continue sending non-promotional communications relating to matters such as:

Your account;
Orders;
Shipping;
Returns;
Refunds; or
Customer service.

You may exercise applicable privacy rights through controls made available through the Services or by contacting us using the information provided below.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Where permitted or required by law, we may need to verify your identity before processing a request.

Where applicable law permits, an authorized agent may submit a request on your behalf.

We may require appropriate evidence that the agent is authorized to act for you and may also require you to verify your identity directly with us.

We will respond to eligible requests within the period required by applicable law.

Complaints

If you have concerns about how we process personal information, please contact us using the information provided below.

Depending on where you live, you may also have the right to appeal a privacy-related decision or submit a complaint to an applicable privacy or data-protection authority.

International Transfers

Personal information may be transferred, stored, or processed outside the country or region in which you live.

Where personal information is transferred outside the European Economic Area or the United Kingdom and applicable law requires specific safeguards, we may rely on recognized transfer mechanisms such as:

Standard Contractual Clauses approved by the European Commission;
Equivalent contractual safeguards recognized by applicable United Kingdom authorities; or
Transfers to countries or recipients recognized as providing an adequate level of protection.

This section relates to the location of technology providers and data processing and does not mean that Velanorra offers product delivery to every country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business practices;
Services;
Technology;
Privacy practices; or
Applicable legal or regulatory requirements.

When changes are made, we will publish the revised Privacy Policy through the Site and update the Last Updated date where appropriate.

Contact Information

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise an applicable privacy right, please contact us:

Brand Name:
Velanorra

Legal Company Name:
Shenzhen Yunduan Youxuan Technology Co., Ltd.

Website:
velanorra.com

Customer Support Email:
service@velanorra.com

Business Phone:
+86 755-2101-2250

Customer Service Hours:
9:00 AM–6:00 PM PDT

Business Address:
Room 602, Environmental Protection Building, No. 4186 Longhua Renmin Road, Jinglong Community, Longhua Sub-district, Longhua District, Shenzhen, China